Terms of service

1. Agreement

By creating an account or using Simba Chat (the “Service”) you agree to these terms. If you use the Service for a business, you confirm you can bind that business.

2. The Service

The Service lets you build AI chatbots that answer from content you provide and embed them on your website or messaging channels. We may improve, change or remove features, and we’ll give reasonable notice of changes that significantly reduce what a paid plan offers.

3. Your account

Keep your credentials safe and your information accurate. You are responsible for activity under your account, including that of people you invite.

4. Your content

You keep ownership of the documents, pages and answers you provide and of the conversations your bots have. You give us the right to process them only to run the Service for you. You confirm you have the right to use the content you upload and that it doesn’t infringe anyone’s rights.

5. Acceptable use

Don’t use the Service to break the law, send spam, harass people, collect data unlawfully, attack or probe our systems, or train other models on our outputs. Don’t use the bot for medical, legal or financial decisions without human oversight. We may suspend accounts that put the Service or others at risk.

6. AI output

Answers are generated by AI from your content. We design the Service to answer only from your sources and to check its answers, but we can’t guarantee every answer is correct or complete. You are responsible for reviewing your bots’ behaviour and for how you use their answers.

7. Plans and payment

Paid plans are billed monthly in advance through our payment provider, plus any optional extra messages you enable, which are billed for the usage. Prices exclude taxes. Plans renew until cancelled. You can cancel anytime and keep access until the end of the paid period. Except where the law requires otherwise, fees already paid are not refunded.

8. Limits and suspension

Each plan has monthly limits. If a payment fails, we give a grace period before the bots stop answering. We may suspend an account for non-payment or breach of these terms.

9. Ending the agreement

You can close your account at any time from your dashboard, which deletes your data as described in our privacy policy. We may end the Service to you for serious or repeated breaches.

10. Availability and warranties

We work hard to keep the Service running but provide it “as is” and “as available”, without warranties of any kind to the extent the law allows.

11. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential losses such as lost profit or lost data.

12. Changes

We may update these terms. We’ll tell you about material changes by email or in the dashboard before they apply. Continuing to use the Service means you accept them.

13. Contact

Questions about these terms: info@cozmium.com.