Privacy policy

1. Who we are

Simba Chat provides the Service. For data about our customers’ accounts we are the controller. For conversations between your visitors and your bots, you are the controller and we act as your processor.

2. What we collect

Account data: name, company, email, password (stored hashed), language and plan. Content you provide: documents, pages, typed answers and bot settings. Conversation data: visitor messages, bot answers, any email, name or phone number a visitor shares, and technical details such as IP address used for rate limiting and abuse prevention. Billing data: handled by our payment provider; we do not store card numbers.

3. How we use it

To run the Service, answer visitors’ questions from your content, send account and billing emails (confirmation, password reset, monthly reports), keep the Service secure, prevent abuse and improve reliability. We do not sell personal data.

4. AI providers and sub-processors

To generate answers, relevant parts of your content and a visitor’s message are sent to AI model providers. We also use providers for email delivery, payments, error monitoring and hosting. They may only process data to provide their service to us.

5. Retention

Each bot has a retention setting for conversations. You can delete any visitor’s data on request from the dashboard. Deleted conversations keep only anonymous counts for billing and analytics. When you close your account we delete your bots, content, conversations, leads and users, and remove stored files. Payment records may be kept as the law requires.

6. Your rights

You can export your account data as a zip, correct your details, delete visitor data, and close your account from the dashboard. Visitors who want their data removed should contact the business whose chatbot they used; that business can delete it in a few clicks. You can also write to us.

7. Security

Passwords are hashed, sessions use secure cookies, sign-in is rate limited, and two-factor sign-in is available. No system is perfectly secure, and we will notify affected customers of breaches as the law requires.

8. Cookies

This marketing site uses no tracking cookies. The dashboard uses a strictly necessary session cookie to keep you signed in.

9. Children

The Service is not directed at children under 16.

10. Changes

We’ll post updates here and tell you about material changes by email.

11. Contact

Privacy questions and requests: info@cozmium.com.